Blade Air Pro Troubleshooting
How Do I Pair My Blade Air Pro Filter?
Please refer to this video, Blade Air Pro Pairing Walkthrough tutorial on how to pair your Blade Air Pro SMART Filter.
Error Message: “Device found, no readings sent”. Or solid blue light appearing on Pro indicator pairing light. What should I do?
Possible reasons for error:
- Lost Wi-Fi connection during the pairing process.
- Weak Wi-Fi signal to furnace room/return area.
- Follow the pairing instructions outlined in the Installation Guide.
- If pairing is unsuccessful, please plug in your Pro unit close to your Wi-Fi router/modem and follow the pairing instructions once more.
For installation/pairing support, contact email@example.com.
How Do I Change My Blade Air Pro Filter Pad?
To change your Blade Air Pro filter pad, download the how to change my filter guide and follow the instructions.
Do I Need To Reset My Blade Air Pro When Changing The Filter Pad?
You do not need to reset your Blade Air Pro unit when changing your filter pads. To change your filter pad, download the how to change my filter guide.
How Do I Reset My Blade Air Pro SMART Filter?
To reset your Blade Air Pro SMART filter, hold down the reset button (black button) on top of the unit until the Pro pairing LED turns from Red to Purple.
Note: Resetting the Blade Air Pro unit causes all saved data to be removed.
My Blade Air Pro is connected with a light bulb adaptor and it keeps losing power
Please use the hanging cord connected to the light bulb adaptor to turn your light on and off while ensuring the light switch remains in the on position. The light switch provides the light and Pro unit with power; if it is turned off, it will turn off the light and the power to your Blade Air Pro SMART Filter.
I do not have an outlet near my filter location, how can I connect my Blade Air Pro unit?
The Blade Air SMART Pro Filter can be connected to an extension cord or a light bulb adaptor. Ensure if you are connecting to a light bulb adaptor that you have a pull string for your adaptor, or the Pro unit will turn off with the light.
I'm moving, can I take my Blade Air Pro SMART Filter with me?
You can take your Pro unit with you to your new home; however, ensure the filter size is the same from your old home to your new home. If your new home’s filter slot is a different size, you will need to purchase a new Blade Air Pro SMART unit with the correct sizing.
I see a white light coming from my furnace, is this normal?
Yes, this is normal, the white light is emitting from the Blade Air Pro’s sensor LED.
How do I dispose of my used Blade Air Pro Filter media cartridge?
ALVI filter pads should be disposed of in the garbage. Have a garbage bag with you when you are changing the filter to avoid spreading any dust from the soiled filter in your home.
I'm unable to login to my Blade Air app to pair my device, what should I do?
If you have not set up your Blade Air Pro device, please ensure that you are not connected to the “ALVI” Wi-Fi network prior to logging into the Blade Air app.
My Blade Air Pro Filter life is dropping fast and I just installed the unit recently, is this normal?
This can be due to ambient light (artificial or sunlight) being picked up by your Blade Air Pro SMART Filter. When your Pro Filter is first installed, the first 10 readings (taken every 5 minutes) determine your Pro Filter’s life. If there is ambient light, your baseline will be higher than normal. The easy way to fix this is to reset your Pro Filter life on the app.
How to reset the Blade Air Pro Filter life on the app?
First ensure your Blade Air Pro unit is in the furnace or return grill, and there is no light shining towards the Pro unit. Open your Blade Air app, click on your filter, click on the white graph on the bottom, this will take you to your filter’s page. From here, scroll down until you see the “Reset Filter Life” and click on it. This will take you to another page where it will ask you if you are “Changing your Blade Air Pro Filter media?” Although you are not changing your filter media, this will reset your Pro baseline, click yes.
Note: If your filter looks soiled, it may actually be dirty; you can contact us at firstname.lastname@example.org to confirm.
Questions or Concerns?
If you the issue you are dealing with is not here, send an email to email@example.com with your issue, and the customer service team will provide you with additional support.